Frequently Asked Questions
Q.π GENERAL QUESTIONS β FAQ's
A.
β What types of events do you service?
A:
β’ π We provide rentals for all kinds of celebrations!
β’ π Birthday Parties
β’ π« School & Daycare Events
β’ βͺ Church Gatherings
β’ π Community Festivals & HOA Parties
β’ π¨βπ©βπ§ Family Reunions, Corporate Events & More!
β No matter the occasion, Joy Bounce House brings the fun!
β What areas do you deliver to?
A:
β’ π We deliver throughout the Triangle and surrounding towns
β’ π Our service area includes Wake Forest, Raleigh, Durham, Rolesville, Youngsville, Franklinton, and more
β’ π Check out our full Service Area Map for coverage and travel fees
β Are your inflatables cleaned and sanitized?
A:
β’ βοΈ Yes! We clean and sanitize every inflatable Before and after each use
β’ βοΈ Units are inspected for safety and hygiene before delivery
β’ βοΈ We take cleanliness seriously to keep your event safe and stress-free
β Is your company insured?
A:
β’ βοΈ Yes β Joy Bounce House is fully insured
β’ βοΈ Many schools, churches, and parks require proof of insurance
β’ βοΈ Let us know if you need a certificate of insurance for your event location
β Do you offer discounts or packages?
A:
β’ βοΈYes! We offer multi-unit and multi-day discounts
β’ βοΈ Ask about packages that bundle inflatables, tents, tables, and more
β’ βοΈ Contact us for custom quotes for large or multi-day events
β Do you provide a Certificate of Insurance (COI)?
A:
β’ βοΈ Yes β we can provide a COI upon request
β’ βοΈ Many parks, schools, and venues require one for approval
β’ βοΈ Please call us at 919-444-2526 to request your Certificate of Insurance in advance
β Weβre happy to work with your venue to meet their requirements!
A:
β’ π We provide rentals for all kinds of celebrations!
β’ π Birthday Parties
β’ π« School & Daycare Events
β’ βͺ Church Gatherings
β’ π Community Festivals & HOA Parties
β’ π¨βπ©βπ§ Family Reunions, Corporate Events & More!
β No matter the occasion, Joy Bounce House brings the fun!
β What areas do you deliver to?
A:
β’ π We deliver throughout the Triangle and surrounding towns
β’ π Our service area includes Wake Forest, Raleigh, Durham, Rolesville, Youngsville, Franklinton, and more
β’ π Check out our full Service Area Map for coverage and travel fees
β Are your inflatables cleaned and sanitized?
A:
β’ βοΈ Yes! We clean and sanitize every inflatable Before and after each use
β’ βοΈ Units are inspected for safety and hygiene before delivery
β’ βοΈ We take cleanliness seriously to keep your event safe and stress-free
β Is your company insured?
A:
β’ βοΈ Yes β Joy Bounce House is fully insured
β’ βοΈ Many schools, churches, and parks require proof of insurance
β’ βοΈ Let us know if you need a certificate of insurance for your event location
β Do you offer discounts or packages?
A:
β’ βοΈYes! We offer multi-unit and multi-day discounts
β’ βοΈ Ask about packages that bundle inflatables, tents, tables, and more
β’ βοΈ Contact us for custom quotes for large or multi-day events
β Do you provide a Certificate of Insurance (COI)?
A:
β’ βοΈ Yes β we can provide a COI upon request
β’ βοΈ Many parks, schools, and venues require one for approval
β’ βοΈ Please call us at 919-444-2526 to request your Certificate of Insurance in advance
β Weβre happy to work with your venue to meet their requirements!
Q.ποΈ BOOKING & AVAILABILITY β FAQ's
A.
β How do I check if a unit is available?
A:
β’ π± Click "Book Now" on our homepage
β’ π Select your event date and time
β’ β Only units available for that timeframe will be shown
β’ π No double-bookings β what you see is whatβs ready to rent!
β How do I book a rental online?
A:
β’ π Select your date and time
β’ π Browse our inflatables and add-ons
β’ π Add items to your cart
β’ π³ Checkout online β quick, secure, and easy!
β’ Feel Free to call us anytime!
β Can I update or change my booking after checkout?
A:
β’ βοΈ Yes! Just contact us with your updated info
β’ β° We recommend changes at least 72 hours in advance
β’ π Call, Text or email to adjust your date, unit, or add-ons.
Note: This is based on alternative unit availability
β Will I get a confirmation after booking?
A:
β’ π© Yes β you'll receive a confirmation email right after checkout
β’ π§Ύ It includes your rental details, delivery window, and a payment receipt
β’ π± Make sure to check your spam/junk folder just in case!
β Can I reserve now and pay later?
A:
β’ π° A non-refundable deposit is required to reserve your rental
β’ π You can pay the balance anytime before delivery
β’ π‘ This guarantees your inflatable is locked in for your event!
A:
β’ π± Click "Book Now" on our homepage
β’ π Select your event date and time
β’ β Only units available for that timeframe will be shown
β’ π No double-bookings β what you see is whatβs ready to rent!
β How do I book a rental online?
A:
β’ π Select your date and time
β’ π Browse our inflatables and add-ons
β’ π Add items to your cart
β’ π³ Checkout online β quick, secure, and easy!
β’ Feel Free to call us anytime!
β Can I update or change my booking after checkout?
A:
β’ βοΈ Yes! Just contact us with your updated info
β’ β° We recommend changes at least 72 hours in advance
β’ π Call, Text or email to adjust your date, unit, or add-ons.
Note: This is based on alternative unit availability
β Will I get a confirmation after booking?
A:
β’ π© Yes β you'll receive a confirmation email right after checkout
β’ π§Ύ It includes your rental details, delivery window, and a payment receipt
β’ π± Make sure to check your spam/junk folder just in case!
β Can I reserve now and pay later?
A:
β’ π° A non-refundable deposit is required to reserve your rental
β’ π You can pay the balance anytime before delivery
β’ π‘ This guarantees your inflatable is locked in for your event!
Q.π SETUP & PREP β β FAQ's
A.
- β How much space do I need to set up an inflatable?
- βοΈ Measure Length Width Height for the unit
- βοΈ Add 5β10 feet of clearance on all sides
- βοΈ Dont forget vertical clearance (trees, overhangs, power lines)
- β What surfaces can you set up on?
- βοΈ Grass β Preferred and safest (we use stakes)
- β Concrete or Asphalt β Allowed with sandbags
- β No setup on gravel, mulch, or uneven/sloped ground
- β What should I check before delivery to ensure a safe setup area?
A:
β’ βοΈ Mark underground utilities β Identify any sprinkler heads, septic tanks, drain fields, or underground wiring
β’ βοΈ Avoid sprinkler zones β Setup should not interfere with irrigation systems
β’ βοΈ Clear all obstacles β Remove rocks, toys, lawn decor, and pet waste
β’ βοΈ Confirm gate access β Gate must be at least 48β wide (wider for large slides)
β’ βοΈ Avoid steps or tight paths β Delivery requires a flat, accessible route
β’ π« No setup near hazards β Keep clear of sharp objects, low branches, and power lines
β’ π Tip: Use a lawn chair, cone, or marker to show exactly where you'd like the inflatable placed!
- β Can you set up on a hill or slope?
- βοΈ No β all inflatables must be installed on flat, level surfaces
- βοΈ We cannot set up on hills, inclines, or steep driveways
- βοΈ If not sure call us
- β What happens if the delivery area isnt ready?
- βοΈ We may not be able to set up if:
- βοΈ The ground is unsafe or sloped
- βοΈ Gates or paths are blocked or too narrow
- βοΈ Pet waste, rocks, or trash are present
- βοΈ Well do our best to work with you, but unsafe setups will be declined
Q.π SAFETY β β FAQ's
A.
β Do I need to supervise the inflatable during use?
A:
Yes! Adult supervision is required at all times.
Never leave children unattended while the unit is in use.
β What are the safety rules for kids?
A:
β No rough play, flipping, or pushing
β One person per slide lane at a time
β No climbing on the walls or outside of the unit
β No shoes inside the bounce house
β Stop play immediately if the unit deflates
β Whatβs the age range for using bounce houses?
A:
Most inflatables are recommended for ages 3 and up.
Toddlers (ages 1β4) should use designated toddler units.
Keep similar age groups together to prevent injury.
β Can adults use the inflatables?
A:
Some units are designed for teens and adults too.
Always check the unitβs weight limit (usually 200β250 lbs per person) and use caution.
Remove shoes and empty pockets before entering.
β What if the blower stops or the unit deflates?
A:
Stay calm and exit the unit immediately.
Do not re-enter until the blower is restarted and the inflatable is fully inflated.
Call us if the blower wonβt restart.
β What should I do in bad weather?
A:
A:
Yes! Adult supervision is required at all times.
Never leave children unattended while the unit is in use.
A:
β No rough play, flipping, or pushing
β One person per slide lane at a time
β No climbing on the walls or outside of the unit
β No shoes inside the bounce house
β Stop play immediately if the unit deflates
A:
Most inflatables are recommended for ages 3 and up.
Toddlers (ages 1β4) should use designated toddler units.
Keep similar age groups together to prevent injury.
A:
Some units are designed for teens and adults too.
Always check the unitβs weight limit (usually 200β250 lbs per person) and use caution.
Remove shoes and empty pockets before entering.
A:
Stay calm and exit the unit immediately.
Do not re-enter until the blower is restarted and the inflatable is fully inflated.
Call us if the blower wonβt restart.
A:
- π¨ If winds exceed 15 MPH, turn off the blower and stop use
- π© Unplug the blower during thunderstorms or lightning
- π¦ Deflate and secure the unit immediately if unsafe
- β We do not recommend use in heavy rain or high winds
Q.π DELIVERY & PICKUP β FAQ's
A.
β Whatβs the difference between Standard Delivery and Same Day Delivery?
A:
β When will you deliver and pick up my inflatable?
A:
- β Do I need to be home for delivery or pickup?
- βοΈ No β just mark the setup area clearly (lawn chair or cone)
- βοΈ Unlock gates and remove any pets
- βοΈ Clear the area of waste, hazards, and obstacles
- βοΈ Well handle setup and takedown as long as access is clear
- We have clear access to the inflatable
- The area is safe and free of pets or hazards
β Whatβs the difference between Standard Delivery and Same Day Delivery?
A:
- Standard Delivery (Free):
β Most popular for homes
β Delivered up to 1 day before your event
β Picked up up to 1 day after
β No extra cost - Same Day Delivery ($75):
β Popular with schools, churches, and businesses
β Delivered up to 3 hours before your event
β Picked up up to 3 hours after
A:
- βοΈ We provide a delivery window based on your location
- βοΈ Delivery may be earlier than your start time
- βοΈ Pickup may be later β youll still get the full rental duration
- βοΈ Please be flexible during high peak seasons and Holidays
Q.π³ BILLING, DEPOSITS & CANCELLATION β FAQ's
A.
β When is payment due?
A:
Full payment is due before delivery.
We accept payment online or by phone. If you havenβt paid in advance, you must complete payment before setup delivery.
β Do I need to pay a deposit?
A:
Yes, 25% a non-refundable deposit is required to secure your booking.
Your balance can be paid anytime before delivery.
β What happens if it rains?
A:
β What is your cancellation policy?
A:
Full payment is due before delivery.
We accept payment online or by phone. If you havenβt paid in advance, you must complete payment before setup delivery.
A:
Yes, 25% a non-refundable deposit is required to secure your booking.
Your balance can be paid anytime before delivery.
A:
- βοΈ You can request a rain check or reschedule
- β Rain checks are valid for 1 full year
- β We do not offer weather-based refunds
- βοΈ Cancel with at least 48 hours notice
- βοΈ Short-notice cancellations may forfeit your deposit
- βοΈ If weather is the issue, well help you reschedule
Q.πͺ ADD-ONS & EQUIPMENT β FAQ's
A.
β What can I add to my rental?
A:
We offer fun add-ons for all kinds of events!
β How are tents set up and secured?
A:
βοΈTents are set up by our team and secured with stakes on grass or sandbags on pavement.
βοΈPlease do not tie balloons or decorations to the frame, and always monitor for strong winds.
β Do I need to provide a water hose for water slides?
A:
βοΈYes β youβll need a standard garden hose that reaches the setup area.
βοΈWe do not provide hoses. Please also ensure your water source is clean and free of mud.
β What inflatables are best for teens or adults?
A:
βοΈObstacle courses, dry slides, and some combos are great for older kids, teens, and even adults!
βοΈAlways check the unitβs recommended age and weight limits on the product page.
A:
We offer fun add-ons for all kinds of events!
- πΏ Cotton Candy, Popcorn, and Snow Cone Machines
- π― Carnival Games
- βΊ Tent, Table & Chair Packages
- π§ Obstacle Courses & Slides for older kids and teens
A:
βοΈTents are set up by our team and secured with stakes on grass or sandbags on pavement.
βοΈPlease do not tie balloons or decorations to the frame, and always monitor for strong winds.
A:
βοΈYes β youβll need a standard garden hose that reaches the setup area.
βοΈWe do not provide hoses. Please also ensure your water source is clean and free of mud.
A:
βοΈObstacle courses, dry slides, and some combos are great for older kids, teens, and even adults!
βοΈAlways check the unitβs recommended age and weight limits on the product page.
Q.π GENERATOR USE β FAQ's
A.
Youβll only need a generator if thereβs no electrical outlet within 100 feet of where the inflatable will be set up.
Generators are commonly required for:
β½ Generators require gasoline (We provide full Gas, but you will supply it runs out)
To use your generator safely:
βοΈEach generator can power up to two standard bounce houses or inflatable units.
βοΈHowever, for larger units like obstacle courses or combo slides, we may recommend using one generator per unit to ensure proper airflow and safety.
β Do I need a generator with my inflatable rental?
A:Youβll only need a generator if thereβs no electrical outlet within 100 feet of where the inflatable will be set up.
Generators are commonly required for:
- π Schools
- π» Open fields
- π Remote venues
β½ Generators require gasoline (We provide full Gas, but you will supply it runs out)
β What are the safety rules for using a generator?
A:To use your generator safely:
- π¨ If itβs too windy, relocate it to a more sheltered spot
- π¨ If the CO2 alarm goes off, turn it off and change its direction
- π« Never use indoors, inside tents, or in enclosed spaces
- π₯ Keep it away from inflatables and flammable objects
β How many inflatables can one generator power?
A:βοΈEach generator can power up to two standard bounce houses or inflatable units.
βοΈHowever, for larger units like obstacle courses or combo slides, we may recommend using one generator per unit to ensure proper airflow and safety.
β How do I start the generator?
A:
Our team will start the generator for you at delivery, but if you need to restart it, hereβs how:
-
π Check Fuel Level β Make sure thereβs enough gasoline
-
π Unplug All Cords β Disconnect bounce house blowers first
-
π Turn On Fuel Valve β Flip the fuel switch to βONβ
-
π Set Choke to Start Position β Only if the engine is cold
-
π’ Pull the Starter Cord Firmly β It may take a few pulls
-
π Adjust Choke After It Starts β Move to βRunβ once running smoothly
-
π Reconnect Blowers β Plug blowers back in and turn them on
β Safety Tip: Always operate the generator outdoors and away from windows, people, and inflatables.