Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.What is the difference between Standard Delivery and Same-Day Delivery?
A.
Standard Delivery: Equipment is delivered and picked up within 36 hours of your event, Most popular for residential; on other words, orders will be delivered the day before, and picked up the day after.
Same-Day Delivery: we’ll bring and pick up your rental items on the same day of your event, with a window of up to 3 hours before and after your event time.
Same-Day Delivery: we’ll bring and pick up your rental items on the same day of your event, with a window of up to 3 hours before and after your event time.
Q.Is there an extra charge if I select Standard Delivery?
A.
No, and you are welcome to use the rental for the full period of time it is at your location. Either option guarantees you will have it for your selected rental time.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard 4 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Joy Bounce House LLC cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We do not setup our units at Parks or public space. If an event was scheduled to be at a park we will cancel the reservation
Q.What payments do you take?
A.Joy Bounce House LLC accepts all major credit cards. We also accept cash and we will accept checks from businesses that we have a current working relationship with.
Q.What if we need to cancel?
A.If you need to cancel due to weather or any other circumstance we would like to know the day before the event when possible. We require a 25% deposit for any rental that is non-refundable and we have a very good rain check policy that allows you to use a rain check for up to 1 year.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of DIRT or rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.